Terms and conditions


1.1. Cargo necessitating special handling (e.g. dangerous goods, bulky respectively outsized cargo) requires prior written approval from CISMAT through the corresponding area management.

1.2. CISMAT shall be responsible for the operation of the flights and will provide the aircraft and crews. The flights will be performed in accordance with CISMAT standard procedures and usual practices.

1.3. CISMAT has the right at any time:

a) to delay the departure of the aircraft, to change the equipment or to cancel the flight due to force majeure, weather conditions or technical reasons;

b) to swap the type of aircraft or decrease the authorised payload whenever unfavourable conditions so require;

c) to divert the aircraft or interrupt a flight for safety and/or security reasons;

d) to refuse carriage of (i) cargo that is improperly packaged or pallets that are improperly built up or (ii) cargo of such nature or having such defects or qualities and characteristics as to indicate that carriage could not be furnished without loss or damage to the cargo and/or aircraft.

CISMAT shall not incur any liability or obligation arising from any of the events described in this Article 1.3 CISMAT shall always inform the Customer in writing within 2 hours of CISMAT being aware of the circumstances of the event and each Party shall bear its own costs.

1.4. Cancellation of a flight for reasons other than those provided under Article 1.3, shall be subject to mutual consent of the Parties.

1.5. The routing(s) is subject to the corresponding traffic rights being granted to CISMAT . In case such rights are not granted for a specific routing or are revoked or terminated, the rights and obligations of the Parties in regards to the affected routing shall either (i) be suspended until the corresponding traffic rights are granted, or (ii) automatically terminated if the corresponding traffic rights are not granted within three (3) months of the date of this Agreement or loss of such rights.

1.6. Notwithstanding anything else in this Agreement, CISMAT shall not incur any liability or obligation as a result of any loss of opportunity, any loss of anticipated savings or lost profits, any loss of production, any loss of business, loss of revenues, harm to business or business reputation or any indirect, incidental, collateral, special, punitive or consequential loss whether or not foreseeable, and whether arising in contract, tort (including active, passive or imputed negligence), strict liability or otherwise.

1.7. CISMAT reserves the right to modify the flight schedule, in which case the Customer shall be informed as soon as practicable.

1.8. The rates specified in the table in the Agreement include ramp positioning, de-positioning, loading and unloading of the aircraft, but they do not include – and the following list is not exhaustive – preparation and packaging of cargo, cool storage, re‑forwarding services, warehousing at destination, customs fees, duties and taxes.

1.9. Unless otherwise specified in the Agreement, the rates specified in the table in the Agreement are valid for general, normal palletizable and stackable cargo – CISMAT classic – ready for carriage, and do not include any CISMAT product-related charges and fees. CISMAT reserves the right to apply surcharges for cargo falling within the scope of CISMAT products and in cases of other special types of cargo, including but not limited to HUM, MIL, RRR, explosives, weapons and ammunitions and/or related to any CISMAT product such as CISMAT jumbo, CISMAT power, CISMAT hazmat, CISMAT pharma, CISMAT fresh, CISMAT alive, CISMAT precious, CISMAT select, CISMAT select+, as described on CISMAT internet site[1].

1.10. CISMAT reserves the right to adjust any rate and/or impose additional charge if fuel price or currency turmoil factor fluctuate significantly. Any other eventual charges which may arise are subject to new negotiations of the present rate. The rates are subject to the Security Surcharge, and the CISMAT F.P.I. (fuel price index) as published on CISMAT internet site (www.cismat.eu) and updated from time to time. The CISMAT F.P.I and the Security Surcharge are charged in addition to the applicable rates.


2.1. Pallets, nets and straps shall be supplied by CISMAT .

2.2. In case of cargo offloading needs, due to operational reasons, procedures shall be followed according to the priorities below:

2.2.1. freight in excess to the respective contracted allotment of the co-loaders;

2.2.2. if possible equal amounts from all co-loading party(ies).

2.3. However, the CISMAT operations representative, will decide on the easiest possibilities to offload pallets, in order to avoid possible delays.

2.4. The accuracy of pallet weighing is of utmost importance. Therefore pallet weighing shall be performed on a calibrated scale. A so called “pallet acceptance report” containing the final actual weight(s) shall be filled out and dulysigned by Customer.


3.1. The rate to be paid by the Customer to CISMAT for services provided under this Agreement is specified in a separate agreement agreed between the Customer and CISMAT in writing.

3.2. CISMAT may, upon the Customer’s consent, buy back capacity from the Blocked Space.

3.3. The Customer may, subject to CISMAT approval and capacity availability, buy additional capacity from CISMAT at the terms and conditions specified in a separate agreement agreed between the Customer and CISMAT in writing.


This Agreement shall be interpreted in accordance with Laws of Luxembourg, without reference to conflicts of law rules. Any dispute arising out from the interpretation, performance or consequences of this Agreement shall be submitted to the exclusive jurisdiction of the Luxembourg City Courts.


5.1. The Parties shall perform their obligations and comply with all applicable national and international regulations, including, without limitation, all applicable conflict of interest, export controls, anti-corruption and anti-bribery legislation in the Customer’s country of incorporation, in Luxembourg, the EU, USA, the UK and of any further country having jurisdiction over the aircraft and/or the cargo or operations hereunder. In particular, the Customer or any of its officers, directors, employees, contractors or any of its stockholders, principals, owners or any other person working for, on behalf of or in the interest of the Customer including but not limited to sub-contractors (the “Affiliated Persons”) shall not offer, pay, give or loan or promise to pay, give, or loan, directly or indirectly, money or any other thing of value to or for the benefit of any customer, government official or government entity to award CISMAT or its' Affiliated Persons any advantage.

5.2. Until acceptance by CISMAT of the cargo to be transported under this Agreement upon arrival at the airport facilities, the Customer warrants that such cargo shall not contain any contraband or materials, products, or other substances that importation/exportation, possession, transportation or distribution of which would constitute a violation of any law of the Customer’s country of incorporation, Luxembourg and of any further country having jurisdiction over the aircraft and/or the cargo or operations hereunder. The Customer agrees to indemnify and hold CISMAT harmless from all costs, expenses, fees (including attorney’s fees), losses, liabilities and damages incurred by CISMAT as a result of any breach of the foregoing warranty.

5.3. The Customer shall at all times respect all applicable national and international laws and regulations in regards of export controls, and shall verify that all shipments it sends or transports on the CISMAT network (whether by way of CISMAT air waybill or any other air waybill) comply with all applicable national and international laws and regulations in regards of export controls and will be solely liable for obtaining any licenses or approvals required by the U.N., the EU, the U.S. Government or any other competent authority prior to shipment. In particular, the Customer shall not export, re-export, or transfer through the CISMAT network any goods or shipments of US origin to Syria, Sudan, Cuba, Iran or North Korea, unless properly licensed by the respective authorities. The Customer shall also make sure that no shipment is consigned to any person or entities listed on the EU Consolidated List, on the United States’ Consolidated Lists, including but not limited to OFAC’s Specially Designated Nationals List, or any other list of debarred parties issued by national or international authorities.


The Parties agree to maintain in absolute confidence any information disclosed to the other pursuant to the provisions of this Agreement by whatever means, including orally or in writing, and in whatever support, including documents, mail, electronic messages and internal memos, before or after the date of the Agreement, whether or not such information has been marked as confidential or somehow identified as such, and agree not to divulge such information to any third party without the prior written consent of the other Party for an unlimited period following expiry or termination hereof.


Notices in conjunction with this Agreement shall be given in writing or by means of fax or letter to (or to such other address as the Parties may specify from time to time):

To the Customer:

As defined in the Agreement


Molo Ponte Morosini, 49, 16126 Genoa - Italy

E-mail: info@cismat.com


8.1. This Agreement may be terminated at any time with immediate effect if one of the Parties hereto becomes insolvent, makes a general assignment for the benefit of creditors, or commits an act of bankruptcy or if a petition in bankruptcy for its reorganisation or the re-adjustment of its indebtedness be filed by or against it, or if a receiver, trustee or liquidator of all or substantially all of its assets be appointed or applied for or in case there is a material change of ownership and/or control of one of the Parties.

8.2. Either Party shall be entitled forthwith to terminate the Agreement by notice in writing to the other Party in case the latter commits any breach of any of the provisions of this Agreement and, in the case of such a breach which is capable of remedy, fails to remedy the same within thirty (30) days after receipt of a written notice from the first Party. Notwithstanding the foregoing, this Agreement may also be terminated by CISMAT with immediate effect upon non-payment by the Customer within the time-limits provided for in the Agreement, of any amount owed to CISMAT .

8.3. During the Christmas period (between December, 24th and January, 1st), CISMAT has the right to cancel up to eight (8) flights. Any additional cancellation(s) during that holiday period is subject to prior communication and negotiation between the Parties. In addition, CISMAT has the right to cancel up to two (2) flights per quarter.


Neither Party shall be responsible for any failure or delay in complying with its obligations contained in this Agreement where such failure or delay is caused by any riot, civil commotion, strike, lockout, fire, war, act of foreign enemies or any event beyond the reasonable control of and not due to the negligence of, or default by, the party affected. The Party affected shall immediately inform the other Party in writing of the said failure or delay and the event relied upon for such failure or delay. The affected Party shall for the duration of such event be relieved of such obligation under the Agreement as is affected by such event provided that the Agreement shall remain in force with regard to those obligations under the Agreement which are not affected by such event and the affected Party shall resume the performance of its obligations affected upon the cessation of such event. If any of the events mentioned above continues for more than three (3) months, CISMAT reserves the right to terminate this Agreement, in whole or in part, without being liable for any damages or losses incurred by the Customer.


10.1. Assignment

Neither Party shall assign any right or interest under this Agreement without the other Party’s prior written consent. In case of a breach of this obligation by one Party, the other Party shall have the right to terminate this Agreement with immediate effect.

10.2. Entire Agreement

This Agreement signed between the Parties is valid exclusively for the transportation of the Customer freight on the sectors as detailed in the Agreement hereto and it supersedes all other communications, existing contracts and understandings that might be in place (i.e. interline agreement, space allocation) with the Customer on the same sectors. Notwithstanding, this Agreement shall not affect the applicability of CISMAT Conditions of Carriage, available on www.cismat.eu, and each individual Air Way Bill or shipment transported by CISMAT shall be subject to the Conditions of Carriage (available on www.cismat.eu).

10.3. Remedies

a) Except as expressly provided in this Agreement, the rights and remedies provided under this Agreement are in addition to, and not exclusive of, any rights or remedies provided by law.

b) Rights and remedies under this Agreement are cumulative and do not exclude any rights or remedies provided by law or otherwise.

c) In the event of a conflict, the rights and remedies provided by this Agreement prevail.

10.4. Severance

If any invalid, unenforceable or illegal provision of this agreement would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.

10.5. Counterparts

This Agreement may be executed in any number of counterparts, each of which when executed and delivered shall constitute an original of this Agreement, but all the counterparts shall together constitute the same Agreement.

10.6. Modification

No modification of this Agreement shall be effective unless it is in writing and signed by the parties (or their authorised representatives).

10.7. Waiver

a) A waiver of any right or remedy under this agreement is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default.

b) No failure or delay by a party to exercise any right or remedy provided under this agreement or by law shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.

10.8. Third Party Rights

No person other than a party to this Agreement shall have any rights to enforce any term of this Agreement.

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